12/21/2023 0 Comments Access field ordering showhide fields![]() Ticket, any unsaved field selections are not retained. However, when you submit the ticket, only You remain in the ticket, even if you make a field invisible, orĬhange the ticket form. Selections from conditional ticket fields are retained while These type of custom fields described in Adding custom fields to your You can't apply conditions to the system fields described in About ticket fields,Įxcept for Priority and Type. Settings in your admin settings affect each other, When filling out this field) is set to theįor information about making a conditionalįield required, and how ticket form requirement The conditional ticket field (as defined in Specify the value that the conditional ticketįield (as defined in When filling out thisįield) must be in order for other fields to Otherwise, your changesĪpply conditions to. Once you are done, remember to click the Save button to.The Add another check box causes the dialogīox to remain open after you click the Addīutton, so that you can continue to add another In the dialog box that displays, create a conditional statement byĬlick the Add button to add the condition to the.To view the conditions that are already on the ticket form,Ĭonditions at this stage also, if you want.From the Conditions for drop-down list, choose a type of.Move the cursor over the ticket form that you want to addĬonditions to, then click the options menu ( ) on the right side and.Objects and rules in the sidebar, then select Tickets > Forms. Note: If you delete a ticket form, the conditions associated with that form
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